Effective August 8, 2026
1. Scope and transaction-specific terms
This policy applies to payments made to Gulf Coast Connection Services LLC unless a countersigned facility agreement, private-service proposal, sponsorship agreement, invoice, or checkout description provides different terms for that transaction. Any lawful transaction-specific terms control if they directly conflict with this general policy.
2. Private-pay service cancellations and rescheduling
A confirmed private-pay service may be cancelled or rescheduled without a cancellation fee when GCCS receives notice at least 24 hours before the confirmed start time. The payer may choose a refund, service credit, or a new available appointment.
A cancellation received less than 24 hours before the confirmed start time, or a failure to attend or provide authorized access at the scheduled time, may be nonrefundable because the service time and travel capacity were reserved. GCCS may approve a refund, credit, or reschedule for an emergency, an exceptional circumstance, or when required by law.
3. When GCCS cancels or service cannot be delivered
If GCCS cancels a paid service or cannot provide it, the payer may choose a full refund, a service credit, or a rescheduled appointment. If a material technology or connectivity interruption prevents a paid session after it begins, GCCS will reschedule the affected service or provide an appropriate service credit; a refund may be issued when GCCS determines that rescheduling or a credit is not reasonable.
4. Community Support payments
A Community Support payment is a flexible, one-time payment that helps fund GCCS service hours and adaptive equipment. It is not a charitable donation, is not represented by GCCS as tax-deductible, and does not include sponsorship-tier recognition or a reserved service for the payer.
Community Support payments are generally final after processing. GCCS will review a refund request involving a duplicate charge, an unauthorized transaction, a processing error, another circumstance GCCS approves, or a refund required by law. Please contact GCCS within 30 calendar days after the charge when reasonably possible so the transaction can be located and reviewed promptly.
5. Community Sponsorships and recurring billing
Community Sponsorship is separate from Community Support. A sponsorship may be one-time or recurring and may include defined recognition or program commitments described in the selected sponsorship offer or written agreement.
A recurring sponsorship may be cancelled before the next billing date by using an available Stripe customer-portal or cancellation link, or by contacting GCCS. Cancellation stops future charges after it is processed. It does not automatically refund a completed billing period or sponsorship recognition, equipment, service hours, or other commitments already delivered, purchased, scheduled, or publicly placed.
If GCCS cannot provide a material sponsorship benefit it expressly promised, GCCS will work with the sponsor on a reasonable substitute, service credit, partial refund, or cancellation based on the portion not delivered and the applicable written terms.
6. Physical merchandise and GCCS equipment
GCCS does not currently sell physical merchandise through this website, so a merchandise-return policy does not apply.
Sponsored tablets supplied through the Resident Tablet sponsorship package belong to the resident and are theirs to keep.
GCCS-owned displays, tablets, hotspots, mounts, cases, audio accessories, and other equipment used in service delivery remain GCCS property unless a written sale expressly states otherwise.
7. How to request a refund or cancellation
Email info@gulfcoastconnectionservices.com or call 228-313-6288. Include the payer's name, payer's email, payment date, amount, Stripe receipt or transaction reference if available, and a brief non-clinical explanation of the request.
Do not send a full card number, card security code, bank-account number, resident medical information, medical records, diagnoses, treatment details, facility room number, or identity documents. GCCS may request limited additional information through an appropriate method to verify the payer and transaction.
8. Refund method, timing, and payment disputes
Approved refunds are returned to the original payment method through Stripe unless law or the payment network requires another method. GCCS will initiate an approved refund promptly, but the date the credit appears depends on Stripe, the payment network, and the payer's financial institution.
For a suspected unauthorized payment, duplicate charge, or processing error, contact GCCS promptly so the transaction can be investigated. Nothing in this policy limits rights that cannot lawfully be waived, including rights available through a payment-card issuer or financial institution.